Growth reveals operational debt. The processes that worked at 10 people collapse at 30. The things you used to just know stop being knowable. Coherence's operations fractional service builds the infrastructure that lets you add people, volume, and complexity without everything catching fire.
You built operations on memory, Slack threads, and "that's how we do it." At scale, the lack of documentation means every onboarding is different, every decision is re-litigated, and you can't delegate because nobody else has the context.
You have three SaaS tools that don't talk to each other, two agencies who don't know the other exists, and a freelance developer who has all the institutional knowledge. No integration, no accountability, no overview.
The CEO is spending 15 hours a week in coordination meetings, chasing status updates, and solving problems that should have systems behind them. That's 15 hours not spent on product, customers, or growth.
Without clear decision rights and escalation paths, every exception, conflict, and ambiguity bubbles up to the founder. You can't go on vacation without the business slowing down. You're not running a company — the company is running you.
For a company at $2M ARR with 20% operational margin, eliminating operational inefficiency to add 5 points of margin is $100K/year in additional profitability — before any revenue growth. Operations is a profit lever, not overhead.
We map your current operations end-to-end, identify the biggest friction points, and design process improvements that will actually work in your context. Not generic best practices — your system, built for your team.
We write the playbooks, decision frameworks, and process docs so that work can happen without you in the room. Your institutional knowledge leaves your head and enters the system.
We audit your vendor stack, identify redundancies, consolidate where it makes sense, and put accountability structures in place. You'll know what you're paying for, what you're getting, and who to call when it's not working.
We build the meeting cadence, the OKR framework, and the reporting rhythm that moves decision-making from tribal knowledge to systematic process. Weekly priorities, monthly reviews, quarterly planning — all wired up.
When you're launching a new product, entering a new market, or adding headcount, we'll project-manage the operational side. We make sure the pieces fit and the rollout doesn't break what already works.
You're 20–100 employees. You've grown past the point where you can hold everything in your head. The team is bigger but things feel less organized. You're starting to feel the friction between what you want to do and what the operation can support.
Book a 90-minute Clarity Lab focused specifically on your operational gaps. We'll map your current state, identify the biggest bottlenecks, and give you a clear roadmap. Then decide if Coherence's fractional operations is right for you.